Travel Insurance Facilities Group

Travel Insurance Facilities Group

Insurance Broker in West Malling, Kent, ME19 4UY

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About the Business

We are the Top 5 UK Travel Insurance Provider – offering a range of award-winning products and services: from underwriting and claims to online marketing, emergency assistance services and our own medical risk rating tool.

We may be a large company but we provide a friendly and personal touch when it comes to service standards. We pride ourselves on delivering exceptional customer service – to both policyholders, and our corporate partners. Our size enables us to offer the full range of insurance services for partners. But we also know a one-size fits all doesn’t suit everyone.

At Travel Insurance Facilities Group we offer flexibility. We offer a menu of options so partners can select the specialist services they need to drive their business forward.

Business Services
Sales Support & Fulfilment

Sales Support & Fulfilment

We offer a range of sale support services: from helping businesses deal with overflow calls at peak times, to fully-branded outsourced sales operations.

Our smart systems integrate telephone calls, emails and web enquiries, so new business calls and administration queries can be processed across the full range of channels.

Our specially-trained customer service representatives ensure all incoming calls are dealt with as quickly as possible. We pride ourselves on our high standards of customer service: our training ensures all advisers are specially trained to ask questions about medical information with sensitivity and empathy.
Underwriting

Underwriting

As the top 5 UK travel insurer, we have a specialist underwriting division to help you manage risks across all types of travel insurance. Our underwriters analyse sales and claims data to ensure insurance policies are priced correctly. This delivers sustainable product pricing over the longer term.

We also use our own bespoke medical risk rating system. This data-led approach helps partners target more niche areas in the market – giving them a sales advantage over competitors.

This isn’t a one-off task. Our comprehensive management information systems helps us analyse data on a monthly basis, to improve efficiencies and detect potential problems as early as possible.
Location & Hours

1 Tower View, Kings Hill

West Malling, ME19 4UY
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