Portmore Insurance

Portmore Insurance

Insurance Broker in Southampton, Hampshire, SO16 9JX

Claimed
About the Business

The Portmore Group encompasses three distinct divisions which are designed to provide a complete insurance solution whether you are a business or an individual. Should you need general commercial insurance, life and protection insurance or a fully integrated marine insurance solution we have the knowledge and expertise to help you.

Portmore was established in 2006 in response to what it’s directors perceived was a need for a provider who could offer the service levels of a niche broker but with the placement capability of a national broker. Our market capabilities extend from Lloyd’s underwriters, London market insurers through to Global insurance operators. This enables us to provide our clients with a range of alternatives giving them a greater choice.

Portmore’s commitment to our clients is paramount. The team you meet on day one is the team that you will deal with through the lifecycle of your account. Please contact us to find out how we can help you and your business.

Business Services
Claims

Claims

In an industry that has a reputation of outsourcing its claims handling to external providers, Portmore are proud to be different.

We have an experienced in house claims team that deal with all claims, from first advice through to settlement. This ensures that the service received by you is in line with the quality standard you will naturally come to expect from us.

It is extremely important to us that we provide a support structure for you in the event that you suffer a loss whether this be a friendly voice at the end of the phone or a site visit from one of our experienced team should a loss adjuster be appointed.

In addition to claims handling we also provide claims analysis as standard which helps identify trends and claims patterns allowing us to implement risk management strategies to reduce frequency. In the long term this helps manage premium spends.
Service Standards

Service Standards

Each of our account managers is responsible for delivering full cycle service for all aspects of the insurance relationship in conjunction with an appointed member of our experienced back office team. This approach creates a more open and efficient relationship and allows you as our client, to rely on the combined experience of your service team.

Our golden rule is always have a crystal clear understanding of your business and your risk appetite which in turn allows us to create a partnership and insurance portfolio that is tailored specifically to you.

We believe that where appropriate it is beneficial to introduce insurers to our clients and involve them in a tripartite relationship. This approach has proved very successful and has allowed all parties to gain a thorough understanding of what the other is striving to achieve.

Location & Hours

Yeoman Park, Test Lane

Southampton, SO16 9JX
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