About the Business
Autonet Insurance is a privately owned company, first established in 1998 in Stoke-On-Trent; this was the opening chapter in what has become a very successful insurance story. After just two years the company hit a turnover of one million pounds. Success continued year after year and the company has grown to become the UK's largest independent van insurance broker with a turnover in excess of £100 million.
Our philosophy is at the core of everything we do; to provide a superior and professional service to customers. We are committed to helping our 600 plus staff to achieve their goals and encourage them to be the best at what they do.
Autonet handles over 600,000 calls a year and maintains excellent relationships with over 30 of the leading and most trusted insurance providers. The company pride themselves on being the employer of choice in the local area.
Reviews
Location & Hours
Nile Street
Andy Cox
30 Mar, 2021
Martock, SomersetHow can you rate a company that just cannot do their job? They cancelled my new policy and charged me for the privilege after they said they contacted me via email (wrong address). A cancellation letter arrived 3 days after the policy was cancelled but at no time did they phone me and they had 2 contact numbers. When I contacted them on their contact number (which turns out to be a premium rate number 08444725888), they said they would find an alternative. After over an hour on the phone they came up with an unacceptable fee and I ended the call, however, this call has cost me over £40. This catalogue of errors has cost me over £400 so far in fees, phone costs and higher premium and there doesn't seem to be any recourse. Furthermore, with a cancelled policy showing on your file, some companies will not insure you and you are forced to pay a vastly increased premium. Keep away from this Company, they are also known as Swinton.
Yvonne Few
26 Oct, 2020
Narberth, PembrokeshireDon't call this number as I was on the phone for over an hour and it cost me £18-00.
Jim Swan
07 Apr, 2020
Redcar, North YorkshireNo stars giving. Went thru an insurance comparison site and Autonet came up best, so I went for the deal, so I placed all my payment and details in. Went to pay my amount only to it saying payment details have not gone through. Saying it may have gone through but there's been an error. So I rang Autonet and spoke to a really unhelpful guy after giving all my details and reference number still unhelpful saying he can't check to see if it has not gone through. He said I will have to contact my bank and cancel it. I didn't want to proceed as a simple thing like making a payment was a big issue for them. And here is the best all this costs you on the phone! YES, YOU PAY FOR THE PHONE CALLS BECAUSE THEY CAN'T GET THERE ACT TOGETHER.